Your sales rep Glenda and carpet installer Bruce are top-notch! Due to several turns in our stairway plus an intricate design in the carpet, this tedious job was difficult to execute. The end result is perfection! Their tenacious efforts are most appreciated! Thank you, Glenda, Bruce, and Cherry Carpet! Quinn
Sharon & Karl Quinn
I have to say, after hearing your radio ads for years , I would have to say that your company and people have made this one of the finest experiences of my purchasing life!!!!!! They did everything they said , which is so unlike most of the company’s out there today. :) :) :) Five stars are not enough
Cherry completed our project in July. It entailed refinishing existing hardwood, installing additional new hardwood flooring, and replacing second floor carpet. From the first contact through final walkthrough, every member of the Cherry team went above and beyond to make this one of our most pleasurable renovation projects ever. Plus, the finished product is absolutely beautiful. Thanks Hope and Glenda for a great job!! I'd recommend you to anyone looking for top quality at very fair prices.
Outstanding customer service. We were very pleased with our sales manager Hope. She was personal, professional, answered all of our questions and assisted us in choosing the right flooring for our family. Nichole was also very kind and helpful. The owner, Ross Cherry was very kind, friendly, professional and helpful. The process was seamless. The carpet was installed today by Luis and Manuel. They both were very respectful of our home and property while moving items to install the flooring. Outstanding job Cherry Carpet. Our expectations were exceeded.
J. Thompson, Chesapeake VA
All sales personnel and estimators are extremely professional. There is never any rush or pressure during the process. The sales staff is not afraid to offer their own opinions and they have great patience. Once our selection was made the process was flawless. When the date was set for installation, the installers showed up on time. They too, were very polite, courteous and professional. When the install was complete there was zero mess. Everything was cleaned up and vacuumed. My carpet appears to be one continuous piece of carpet. All seams where two pieces are joined are virtually invisible. I would never hesitate to recommend them. They are as good as it gets. In addition to installing carpet for me, they have also installed backsplash tile in my kitchen. That experience was no different than the carpet install experience with one exception. We had no idea what we wanted for the kitchen. Cherry Carpet has professional interior designers that presented us with a number of options. There was NO CHARGE for their expertise. In fact, we wound up with tile in our kitchen we did not even know existed, and it is beautiful. Like many of you, I had no idea Cherry Carpet provided the myriad of services that they do. They do not only all sell and install all types of flooring, but they also do the complete design, renovation, and installation for all of your kitchen and bath remodeling needs. The difference in Cherry Carpet and any of the "Big Box" outlets is personal service. Cherry Carpet takes each sale very seriously and personally. You will not find that kind of service at any of the "Big Box" outlets. For this, you might think their pricing would be considerably higher.......YOU WOULD BE WRONG. They are very competitive.
Randy & Susan Boone
We had an install yesterday, and I am so happy with the level of service the installers provided. Cleaned every step and they worked very hard. Hope came out originally for measurements and carpets swatches, she was wonderful to work with. All together a great experience. I would highly recommend cherry carpets!
The absolute best in the Hampton Roads area.
Cherry carpet is an excellent company ran by true professionals.
I would like to thank Mr. B. Ross Cherry for his personal with my situation. He made me feel like people still care.
The folks over at Cherry Carpet & Flooring are genuine, compassionate and dedicated to exceeding your expectations.
I wanted to let you know my wife and I were especially impressed and pleased with our recent Cherry Carpet experience.
Hope Mosley was our sales agent and spent a lot of time with us understanding my wife’s needs in a carpet being a wheelchair user. All facets of our sales experience were handled promptly, professionally, and with the utmost courtesy.
Bruce our installer went above and beyond in the installation to ensure the seam lined up and the carpet was stretched to make it as flat as possible for my wife’s wheelchair. This was the best carpet installation we have ever had.
You are very fortunate to have such dedicated and professional personnel working for you. It was a pleasure from the beginning to the end doing business with your company!
Our purchase of hardwood flooring was made very Easily with the assistance of the great staff at Cherry And with their help, we achieved the exact look we wanted for our home. I would highly recommend them For the quality of product and their expert service. Thank you again Hope and Glenda for all your assistance With our purchase. Marte and Art
Thank you so much for the incredible service we received from Cherry Carpet! We had our bathroom floors replaced and were so impressed each step of the way...from estimate to installation, your employees are helpful, respectful and did an amazing job! We are happy to recommend your company and will certainly come back! Thank you!
Oh my! The wood floor is perfect and the flower is exquisite! You did not have to do that. I really appreciate all the effort to get it all right. As always and why I choose Cherry Carpet & Flooring is because you are a man of your word and I cherish that quality. Those companies and people are few and far between. Thanks for everything!
I knew from the beginning that I didn't want to go the route of Lowe's or home depot unless I absolutely had to. I'm glad I gave this place a try. I only have good, I mean great things to say about cherry carpet thus far. We haven't had any carpet installed yet, but had a free consult yesterday. Peter Jacobs came out to our house to get measurements and he talked to us about what we wanted to do. A few hours after the home visit we met up with Peter at the cherry carpet showroom located on London blvd in P-town. They have a huge selection of carpets, wood flooring and laminate.
We are awaiting a detailed estimate for the install. Peter was very accommodating about working with us to stay within budget. He didn't push us into the most expensive products, which I appreciate. I will definitely update this review with the quality of work. I'm sure our experience will be nothing short of fantastic.
Re-Carpeting job complete. They did a great job. I'm very pleased.
Tracey H. ,via Yelp.com
Cherry Carpet and Flooring was great... they came out the same day we stopped in to talk to them. We let them know that we had found them on the internet and had a coupon which they gladly honored. They did the estimates and were very close, with a little left over for future needs, all of which were great. They were able to schedule the installation within a couple of days. Overall we were very happy with Cherry and our experiences with them. The quality of the carpet and pad were good, and the price was exactly where we needed it to be.
We found Cherry Carpeting through the internet and thought we would give them a try - and we are glad we did. The salesperson Hope came out to our home showed some samples and measured. Hope was helpful and asked us to come to their showroom to look at more samples. We did and couldn't decide on a color so Hope had samples sent to our house. Hope was thorough, very approachable and answered all of our questions. She also responded quickly to all of our e-mails. Where we were most impressed was the two gentleman who installed the carpet - they were punctual, and obviously knew their business. They performed, in my opinion, outstanding exceptional service. My wife and I are very particular reference quality, price and how we are treated and Cherry Carpeting and their installers surpassed all our expectations - Thank you. Excellent workmanship by installers.
Ten months ago Cherry Carpet replaced my den carpet. Since then they replaced flooring and carpeting throughout my first floor.
I am extremely pleased with all phases of this large undertaking. The accommodating personnel, the expert installers, and their professionalism were exceptional.
Being homebound I was concerned how all these projects could be accomplished, but thanks to everyone involved at Cherry Carpet there was never a problem.
To Whom It May Concern:
We recently purchased carpet from your store. Virginia and Hope assisted us with our selection. Both were very helpful and friendly. Upon scheduling an installation date, Bruce and Richard arrived on time, ready to work. After introductions, they started right in moving furniture, with a lot of care and respect for out things, wand removing the old carpet. As one cut, the other rolled it up and removed it to the van. They were very prompt in the clean up and we were amazed that they had completed the entire downstairs by the end of the day. They worked fast and efficiently displaying confidence in doing their job. The net day they arrived promptly and started the stairs and upstairs hall. Again, cleaned up as they worked, seeming to really enjoy their hob and answering any questions that we had as they moved along. We coaxed them to have lunch with us. We felt more like a friendship had begun and enjoyed them being in our home.
Generally feedback comes in a negative form, but we must say that these two men are truly valuable employees of Cherry Carpet. They are both a real asset to your business, you should feel very proud and honored to have them representing Cherry Carpet.
Roger, Anne, Jessie & Charlie C.
Recently I was re-introduced to you at Panera’s by Cherry Bowen Woodroof. I am her cousin, Dolly. I used to work as the receptionist at Towne Bank sharing the job with Connie Smith. I also worked at Commerce Bank in the old Cherry Carpet building with Judy, Bob and Scott, so I hope I may call you Brad. I wanted to complement several of your employees – and NOT by e-mail.
Hope couldn’t have been nicer even though I came in LAST July and selected my carpet. She not remembered me, but she also remembered the carpet that I had selected! When I chose it last year, the measuring man had left early, so she came and personally measured it for me. You can’t beat that!
My husband wanted me to relay to you the gentleman who arranged the installation, Mark Rickman was also efficient. Today when Bruce and Richard installed my BEAUTIFUL carpet, they were mannerly, thoughtful, careful, efficient and FAST. We are just so crazy about them that we would like to request that they will be our installers for out den carpet that we are getting after we pay for this one. Meanwhile, we are also planning to put some new vinyl (that Hope helped us choose) in the kitchen.
I hope that you will give each of these employees a raise, because THEY are the reason dealing with Cherry Rug Company is so worthwhile! They make you want to come back and buy something else!